Coming Soon: The FlowLogic App for Support Workers
A better, faster and more accessible way for support workers to manage their day
The FlowLogic Support Worker App is on its way. Purpose-built for frontline and community support teams, the new mobile experience gives workers a simple, secure and intuitive way to access everything they need throughout their day without the friction of mobile web logins or repeated authentication steps.
Designed for speed, clarity and everyday usability, the app replaces full password entry and 2FA with a secure, ongoing PIN login, helping support workers get straight into their shifts, tasks and client information so they can stay focused on what matters most: delivering quality care.
Why We Built the FlowLogic App
Support workers are the backbone of every NDIS and aged care organisation. Yet until now, most have used the mobile browser version of FlowLogic — a reliable solution, but one that requires frequent logins and two-factor authentication throughout the day.
The FlowLogic App changes this.
We’re introducing a smoother, more intuitive mobile experience, designed specifically for frontline workflows. This initiative is part of our ongoing commitment to improving the daily experience of care teams and equipping organisations with modern, competitive tools that meet the expectations of today’s workforce.
What the App Will Let Support Workers Do
A dedicated mobile application that brings essential daily tasks into one streamlined, easy-to-navigate view.
Quick and secure access with PIN login
No more repeat logins or 2FA prompts. Workers log in securely with a personal PIN for fast access.
Designed for everyday support work
Shifts, tasks, client notes and key actions are presented in a clean, mobile-friendly layout optimised for frontline use.
Easy to understand and navigate
Purpose-built for support workers, not a desktop view squeezed onto a phone screen.
Fewer errors and better compliance
Clear, guided workflows reduce mistakes and help maintain accurate, reliable client records.
Better experience for organisations
Simplifies onboarding and training, supports compliance, and helps organisations offer a modern, worker-friendly digital experience.
Visibility of shift location
Offers support workers visibility on the location of their shifts via the app.
Who Will Benefit
Primary users
Support workers across any disability, aged care, community or allied health organisation using FlowLogic.
Secondary users
What’s Coming Next
The first release focuses on secure login, shift access and core daily activities.
We’re already working on the next set of features to make FlowLogic Mobile even more powerful and useful in day-to-day work.
Incident Reports
Create and submit incident reports directly from the app:
- Start a new incident report during or after a shift.
- Capture key details while they’re fresh, including notes and other relevant information.
- Sync reports back to FlowLogic for follow-up and compliance workflows.
Shift Notes
Capture shift notes on the go:
- Add notes for each shift from your phone.
- Record observations, outcomes, and important updates.
- Notes will be viewable in FlowLogic and, where enabled, by relevant team members.
Push Notifications
Stay up to date without constantly checking the app:
- Receive alerts for new shifts, changes to existing shifts, and important updates.
- Notifications for shift reminders and clock-on prompts (where configured).
View TBA Shifts
Keep track of “To Be Advised” shifts:
- Enable in-app shift bidding and shift swapping with centralised response management.
- Display TBA shifts awaiting confirmation, with tentative details where available.
Accepting & Rejecting Casual Shifts
Give casual staff more control and flexibility:
- View the offered shifts that are available to you as a casual staff member.
- Accept or reject shifts directly from the app.
Talk to Our Experts About the New FlowLogic App
Interested in the new FlowLogic Support Worker App? Speak with one of our product experts to understand how the app supports your workforce.
Have more questions?
Frequently Asked Questions
Is the app included for all customers?
Yes. Once fully released, the app will be available at no additional cost to all FlowLogic customers.
Will support workers still be able to use the mobile web version?
Yes, but the app will offer the preferred and recommended experience.
Does this meet NDIS and privacy requirements?
Absolutely. The FlowLogic App is designed to meet all data security, access control, and privacy requirements for NDIS, aged care, and community service environments.