Support at Home Software for Aged Care Providers in Australia
The transition to Support at Home (SAH) has changed how Australian aged care providers manage funding, billing, care delivery and compliance. The challenge is handling these requirements accurately across clients, services, staff and sites while keeping day-to-day operations running.
- Support at Home software gives providers a central system for managing these operational requirements. FlowLogic brings workforce, funding, billing, care and compliance together in one platform, while supporting organisations that operate across multiple programs.
- Book a demo to see how FlowLogic can support your transition to Support at Home.
Built for the New Support at Home Program
The Support at Home program is the Australian Government’s model for delivering in-home aged care. It replaced the Home Care Packages Program and Short-Term Restorative Care Programme on 1 November 2025. The Commonwealth Home Support Programme is not expected to transition to SAH before July 2029.
Managing Support at Home Funding & Classifications
For aged care providers, the transition to the Support at Home program brings new funding arrangements, client classifications, budget structures and contribution requirements. Organisations may also need to manage different client cohorts and funding models at the same time.
Operational Challenges in Multi-Program Care (CHSP & NDIS)
That creates an operational challenge. Providers need to keep care delivery, rostering, funding, billing and compliance connected while adapting to the new requirements. They may also continue operating other programs, including CHSP and NDIS, alongside Support at Home.
How FlowLogic Simplifies Multi-Program Management
For organisations comparing aged care software providers, FlowLogic is designed for this multi-program environment. It gives Australian aged care providers a central platform for managing client records, care plans, funding, billing, rostering and compliance, helping teams manage the complexity of the change without relying on disconnected systems.
Manage All 8 Support at Home Funding Levels
Support at Home uses eight ongoing classifications, each with different funding arrangements. Accurate classification and funding records are therefore essential to managing services and budgets correctly.
FlowLogic lets providers record and manage each client’s Support at Home classification alongside funding, care and service information, keeping the classification structure connected to the workflows that determine how services are delivered and billed.
Quarterly Budget Tracking and Rollover Limit Management
SAH operates through quarterly budgets, with participants generally able to carry forward up to $1,000 or 10% of their quarterly budget, whichever is greater. For providers, staying ahead of these rollover limits is an important part of budget management.
FlowLogic connects funding, service delivery and billing information to give teams real-time visibility of client budgets. Managers can see what has been delivered and billed, helping them identify potential budget or rollover issues before they become reconciliation problems.
Handle Grandfathered, Transitional, and New Client Types
The transition has created different client cohorts, each with different funding arrangements. Grandfathered clients, transitional clients and people entering SAH under the new model may therefore need to be managed differently.
FlowLogic helps providers manage these different client and funding arrangements within the same platform. This gives providers a way to maintain visibility across client books while keeping service delivery and billing connected.
Funding Management and Billing
Funding and billing are central to Support at Home administration. Providers need to manage client funding, services delivered, contributions, pricing and claims while maintaining accurate financial records.
FlowLogic brings client, funding, service delivery and billing information together, giving finance and operations teams a clearer view of the activity behind Support at Home services
Bulk Claim Support at Home Subsidies
Processing claims and billing at scale can create unnecessary administration when information is spread across multiple systems. For providers managing large client bases, efficient claiming depends on accurate connections between client records, services delivered and funding information.
FlowLogic supports bulk processing of Support at Home subsidy claims, bringing client, service and financial information together so providers can manage billing workflows from a central platform. This gives finance and administration teams greater visibility of services delivered and financial activity across their organisation.
FlowLogic also supports PRODA and PACE integration for providers operating across the broader NDIS environment. PACE relates to NDIS claiming, while SAH claiming is managed through the Aged Care Provider Portal, keeping the requirements of each program distinct.
Automate Co-Contribution Calculations per Client
Support at Home introduced new arrangements for participant contributions, making accurate client-level financial administration an important part of the transition.
FlowLogic ties each client’s contribution arrangements to the services delivered and amounts billed, so finance teams can see the relationship in one place instead of reconciling it across spreadsheets.
Generate Activity Statements and Pricing Lists
Support at Home providers need accurate records of services, prices and charges, with clear information available for clients and financial administration.
FlowLogic helps providers generate activity statements and maintain pricing lists using connected service, funding and billing data. This reduces manual reconciliation and gives finance and operations teams a consistent source of financial information. Teams can see how services are being delivered and billed across clients and locations, helping maintain accurate records as service activity and pricing change.
Trusted By Leading Australian Care Providers
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Compliance Under the New Aged Care Act
Compliance is not a separate administrative task. Client records, workforce information, service delivery and documentation all contribute to a provider’s ability to demonstrate that it is meeting its obligations.
FlowLogic brings compliance and quality management into the same environment as workforce, client and operational information, creating a more connected approach to compliance. This gives managers greater visibility across services and locations instead of relying on disconnected compliance processes.
Track Care Management and Compliance
Support at Home requires providers to manage care delivery alongside funding and care management requirements. FlowLogic connects care plans, client records and service delivery information so teams can manage these activities within the wider operational workflow.
FlowLogic includes multiple compliance features designed to help providers manage workforce, service and organisational requirements. These include an interpretation of the SCHADS Award, incident management with mandatory reporting and audit tracking, giving managers greater visibility of compliance activity across their organisation.
Reporting Aligned to Support at Home Requirements
For larger providers, reporting becomes more complex as the number of clients, staff, sites and funding arrangements increases.
FlowLogic provides reporting across workforce and operational information, helping managers monitor performance and identify issues across their organisation. This also makes it useful as workforce management software for aged care, connecting workforce information with rostering, qualifications, time-tracking and compliance requirements.
Audit-Ready Documentation Across Your Organisation
Preparing for an audit should not require teams to search through email threads, spreadsheets and shared drives for evidence.
FlowLogic brings organisational and client documentation into the same operational environment, giving providers a clearer record of compliance and operational activity. For multi-site organisations, this can also support more consistent processes while maintaining visibility at individual service and organisational levels.
Transition from HCP to Support at Home
The transition from Home Care Packages to Support at Home is an operational change as well as a regulatory one. Existing clients may have different arrangements from people entering the new program, while providers must continue delivering services throughout the transition.
The right home care package software therefore needs to support more than the end state. It needs to help providers manage client information, funding, care and billing while their organisation adapts to the new model. For providers navigating the transition to the Support at Home program, having these workflows connected can make the change easier to manage.
Migrate Existing HCP Clients to the New Funding Model
Moving existing HCP clients to the Support at Home model requires providers to maintain accurate client, funding and service information throughout the transition. FlowLogic provides a central environment for managing this information, helping providers carry existing client records and operational workflows into the new funding model. This reduces the need to recreate information across separate systems and gives teams a consistent view of client details, funding and services as arrangements change.
Run HCP and Support at Home Simultaneously During Transition
Providers may need to manage clients under different funding models while moving from Home Care Packages to Support at Home. That means teams need to maintain continuity across client records, funding, care and billing while adapting their workflows to the new model.
FlowLogic brings these operational workflows together in one platform, helping providers manage different funding and service arrangements without maintaining separate systems for each program. For organisations also delivering NDIS services, this provides a connected environment across aged care and NDIS operations.
Why Aged Care Providers Trust FlowLogic for Support at Home
Choosing the best software for aged care providers means looking beyond individual features. The platform needs to support the way the whole organisation operates. FlowLogic stands out by bringing NDIS, aged care and Support at Home into one platform.
- FlowLogic is built for Australian aged care and NDIS providers, bringing client management, care planning, rostering, workforce management, funding, billing and compliance into one environment.
- For providers operating across programs, FlowLogic can manage CHSP alongside SAH, while also supporting NDIS operations within the same platform. This gives multi-site providers central oversight without requiring separate systems for different programs.
- For frontline teams, the FlowLogic Workforce mobile app connects support workers with the wider operational system, giving them access to their work while they are in the field.
Have more questions?
Frequently Asked Questions
What is Support at Home software?
Support at Home software is technology designed to help aged care providers manage the operational requirements of the Support at Home program. This can include client and care management, funding, billing, rostering, compliance, reporting and documentation. FlowLogic brings these functions together in one aged care software platform.
What changed with Support at Home?
The Support at Home program introduced a new model for delivering in-home aged care, replacing the Home Care Packages Program and Short-Term Restorative Care Programme. The Commonwealth Home Support Programme is not expected to transition to SAH before July 2029.
How does FlowLogic handle co-contributions?
FlowLogic links each client’s contributions to the services they receive and what is billed, giving finance teams clear visibility at the client level without manual reconciliation.
Can FlowLogic manage both CHSP and Support at Home?
FlowLogic is designed to support providers operating across different funding and service streams. This can help organisations manage Support at Home alongside the Commonwealth Home Support Programme during the transition.
Is Support at Home the same as NDIS?
No. Support at Home is an Australian Government aged care program for eligible older people, while the NDIS is a separate scheme supporting eligible people with disability. Providers may operate across both sectors, and FlowLogic supports aged care and NDIS operations within the same platform.
Book a Demo
Support at Home does not have to mean another disconnected system for your team to learn.
FlowLogic brings client management, funding, billing, care, rostering and compliance into one platform, while supporting providers operating across aged care and NDIS. See how FlowLogic could fit your organisation, workforce and existing processes.