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FlowLogic Help Centre
Find answers, download resources, and get the support you need to make the most of FlowLogic. Our comprehensive help centre is designed to help you succeed every step of the way.
- Automated NDIS invoicing
- Real-time budget tracking
- Faster payments
Department Resources
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Employee Handbook
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How-To Center
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Downloads & Resources
Essential guides, apps, and documentation
- NDIS Provider Setup Guide
Complete guide to setting up your NDIS organisation in FlowLogic
- FlowLogic Mobile App
Download the mobile app for iOS and Android devices
- PRODA Integration Manual
Step-by-step instructions for connecting PRODA with FlowLogic
- Compliance Checklist
Essential NDIS compliance requirements and how FlowLogic helps
How long does implementation typically take?
Most aged care providers are up and running with FlowLogic within 8-12 weeks, depending on the size and complexity of your organisation.
Our implementation team works closely with you to create a timeline that minimises disruption to your services.
Can FlowLogic integrate with our existing systems?
FlowLogic integrates with a range of financial systems and is built with future connectivity in mind. While we don’t currently integrate with all external platforms, we’re continually expanding our integration capabilities.
During your demonstration, we’ll explore your specific needs and discuss what’s possible.
How does FlowLogic help with compliance?
We update our system when new price guides are released, ensuring you’re always billing at the correct rates without manual intervention.
Is FlowLogic suitable for both residential and home care providers?
FlowLogic is currently not designed for residential care providers. Our focus is on supporting NDIS and aged care services delivered outside of residential settings.
However, FlowLogic is built to support home-based care, including Support at Home and Home Care Packages. We’re continuously evolving our platform to better serve these models, with full Support at Home functionality coming soon.
What kind of support can we expect after implementation?
Unlike some providers who disappear after go-live, we offer ongoing support from our Australian-based team. This includes regular check-ins, access to our help desk, system updates, and opportunities for additional training as your needs evolve.
How secure is our data with FlowLogic?
We take data security extremely seriously. FlowLogic uses enterprise-grade security measures, regular backups, and strict access controls to protect your sensitive information. We’re compliant with all relevant Australian data protection regulations.
How long does implementation typically take?
Most aged care providers are up and running with FlowLogic within 8-12 weeks, depending on the size and complexity of your organisation.
Our implementation team works closely with you to create a timeline that minimises disruption to your services.
Can FlowLogic integrate with our existing systems?
FlowLogic integrates with a range of financial systems and is built with future connectivity in mind. While we don’t currently integrate with all external platforms, we’re continually expanding our integration capabilities.
During your demonstration, we’ll explore your specific needs and discuss what’s possible.
How does FlowLogic help with compliance?
We update our system when new price guides are released, ensuring you’re always billing at the correct rates without manual intervention.
Is FlowLogic suitable for both residential and home care providers?
FlowLogic is currently not designed for residential care providers. Our focus is on supporting NDIS and aged care services delivered outside of residential settings.
However, FlowLogic is built to support home-based care, including Support at Home and Home Care Packages. We’re continuously evolving our platform to better serve these models, with full Support at Home functionality coming soon.
What kind of support can we expect after implementation?
Unlike some providers who disappear after go-live, we offer ongoing support from our Australian-based team. This includes regular check-ins, access to our help desk, system updates, and opportunities for additional training as your needs evolve.
How secure is our data with FlowLogic?
We take data security extremely seriously. FlowLogic uses enterprise-grade security measures, regular backups, and strict access controls to protect your sensitive information. We’re compliant with all relevant Australian data protection regulations.
How long does implementation typically take?
Most aged care providers are up and running with FlowLogic within 8-12 weeks, depending on the size and complexity of your organisation.
Our implementation team works closely with you to create a timeline that minimises disruption to your services.
Can FlowLogic integrate with our existing systems?
FlowLogic integrates with a range of financial systems and is built with future connectivity in mind. While we don’t currently integrate with all external platforms, we’re continually expanding our integration capabilities.
During your demonstration, we’ll explore your specific needs and discuss what’s possible.
How does FlowLogic help with compliance?
We update our system when new price guides are released, ensuring you’re always billing at the correct rates without manual intervention.
Is FlowLogic suitable for both residential and home care providers?
FlowLogic is currently not designed for residential care providers. Our focus is on supporting NDIS and aged care services delivered outside of residential settings.
However, FlowLogic is built to support home-based care, including Support at Home and Home Care Packages. We’re continuously evolving our platform to better serve these models, with full Support at Home functionality coming soon.
What kind of support can we expect after implementation?
Unlike some providers who disappear after go-live, we offer ongoing support from our Australian-based team. This includes regular check-ins, access to our help desk, system updates, and opportunities for additional training as your needs evolve.
How secure is our data with FlowLogic?
We take data security extremely seriously. FlowLogic uses enterprise-grade security measures, regular backups, and strict access controls to protect your sensitive information. We’re compliant with all relevant Australian data protection regulations.
How long does implementation typically take?
Most aged care providers are up and running with FlowLogic within 8-12 weeks, depending on the size and complexity of your organisation.
Our implementation team works closely with you to create a timeline that minimises disruption to your services.
Can FlowLogic integrate with our existing systems?
FlowLogic integrates with a range of financial systems and is built with future connectivity in mind. While we don’t currently integrate with all external platforms, we’re continually expanding our integration capabilities.
During your demonstration, we’ll explore your specific needs and discuss what’s possible.
How does FlowLogic help with compliance?
We update our system when new price guides are released, ensuring you’re always billing at the correct rates without manual intervention.
Is FlowLogic suitable for both residential and home care providers?
FlowLogic is currently not designed for residential care providers. Our focus is on supporting NDIS and aged care services delivered outside of residential settings.
However, FlowLogic is built to support home-based care, including Support at Home and Home Care Packages. We’re continuously evolving our platform to better serve these models, with full Support at Home functionality coming soon.
What kind of support can we expect after implementation?
Unlike some providers who disappear after go-live, we offer ongoing support from our Australian-based team. This includes regular check-ins, access to our help desk, system updates, and opportunities for additional training as your needs evolve.
How secure is our data with FlowLogic?
We take data security extremely seriously. FlowLogic uses enterprise-grade security measures, regular backups, and strict access controls to protect your sensitive information. We’re compliant with all relevant Australian data protection regulations.
How long does implementation typically take?
Most aged care providers are up and running with FlowLogic within 8-12 weeks, depending on the size and complexity of your organisation.
Our implementation team works closely with you to create a timeline that minimises disruption to your services.
Can FlowLogic integrate with our existing systems?
FlowLogic integrates with a range of financial systems and is built with future connectivity in mind. While we don’t currently integrate with all external platforms, we’re continually expanding our integration capabilities.
During your demonstration, we’ll explore your specific needs and discuss what’s possible.
How does FlowLogic help with compliance?
We update our system when new price guides are released, ensuring you’re always billing at the correct rates without manual intervention.
Is FlowLogic suitable for both residential and home care providers?
FlowLogic is currently not designed for residential care providers. Our focus is on supporting NDIS and aged care services delivered outside of residential settings.
However, FlowLogic is built to support home-based care, including Support at Home and Home Care Packages. We’re continuously evolving our platform to better serve these models, with full Support at Home functionality coming soon.
What kind of support can we expect after implementation?
Unlike some providers who disappear after go-live, we offer ongoing support from our Australian-based team. This includes regular check-ins, access to our help desk, system updates, and opportunities for additional training as your needs evolve.
How secure is our data with FlowLogic?
We take data security extremely seriously. FlowLogic uses enterprise-grade security measures, regular backups, and strict access controls to protect your sensitive information. We’re compliant with all relevant Australian data protection regulations.
Contact Our Support Team
Reach out to our dedicated Australian support team
Phone Support
Speak directly with our Australian-based support team
Available Mon-Fri, 8am-5pm AEST
Email Support
Send us an email and we’ll get back to you promptly
Available Mon-Fri, 8am-5pm AEST
Trusted By Leading Australian Care Providers
Join hundreds of disability service providers across Australia who have streamlined their operations with FlowLogic’s software.
Still Need Help?
Our friendly Australian support team is here to help you succeed with FlowLogic